Introducing a new Customer Relationship Management (CRM) system to your business is a complex undertaking. If implemented incorrectly, every element of your organisation can be impacted – resulting in a negative customer experience.
At NobleCX, we deliver a customised end-to-end implementation service to meet your unique business needs, reduce risk and maximise your investment in the Salesforce platform.
Our Australian-based team partner with you and your business to customise, deploy and facilitate the adoption of Salesforce across your entire organisation. The result – a faster and more effective experience, fully tailored to the needs of your customers and staff.
We partner with you to understand your requirements. Every business has a different customer experience goal. Our comprehensive implementation process ensures your specific business objectives and customer needs are met with bespoke cloud-based solutions.
Our Implementation Steps
#1 Business process review
We begin every implementation with a detailed process mapping and business requirements consultation to fully understand your business objectives and finalise project requirements.
#2 Solution design
Next, we design your data model, security and (where applicable). We mock-up prototypes to test every solution.
We then implement your solution and (where applicable) manage your sample data migration. Internal testing takes place throughout the entire configuration process.
#4 User acceptance testing
Prior to build sign-off the entire solution is rigorously tested with users.
#5 Data migration
Where appropriate, Noble CX offers a data migration service including data extraction, mapping, preparation, migration and testing.
#6 User training
Next Noble CX assists you with end-user training, administrative training and the production of training materials.
#7 Go live
The final step is supporting you with the production deployment and go-live support.