
Multi-Factor Authentication in Salesforce
You may have heard of the upcoming requirement to enable MFA for your Salesforce Org but what does that mean for your Organisation, and how can Noble CX help? Multi-Factor Authentication (MFA) is the process of using two or more methods to authenticate your identity. Often this is something that you have, and something that […]

Approved supplier in the NSW Government ICT Services Scheme
We are pleased to announce that we are now an approved supplier in the NSW Government ICT Services Scheme.The ICT Services Scheme is a whole-of-government prequalification scheme for procuring ICT goods and services.The scheme drives competition, providing agencies and buyers with greater choice and access to new suppliers and emerging technologies.The ICT Services Scheme aligns […]
What does it mean to be an impact partner
Since 2015 NobleCX has worked with a variety of Australian Nonprofit organisations helping them realise the benefits of Salesforce.org. In recognition of the success of our clients and the great work our team has delivered, Salesforce.org has awarded NobleCX with the status of Impact Partner. An Impact Partner has outstanding customer satisfaction feedback, a Salesforce.org certified team […]
Losing Your Edge?
If your nonprofit has made the decision to migrate from Raiser’s Edge to Salesforce Nonprofit Cloud you’ll be looking forward to working with an accessible platform that’s configured to suit the unique business processes and strategic requirements of your organisation. So far so good, two thumbs up, no worries etc.
Import multiple Street Addresses into Salesforce
Working on data migration projects to bring addresses from legacy databases into Salesforce we get this question about how to combine multiple street addresses to cater for the one street field that we have in Salesforce.The answer is to use the CONCATENATE formula in Excel before importing the data.Now the important part of concatenating is […]
Choosing a new CRM – Part 2
In the last article, we explored two key things that you should consider when exploring a new CRM – how the organisation will use it in the future and what to considerations when budgeting for it (read the previous article here). Below we talk about Configuration v Customisation, clarifying the terms are often interchanged however […]
Choosing a new CRM – Part 1
When it becomes clear that your existing database isn’t meeting the needs of your organisation, choosing to move away from it and finding the right database can be overwhelming. This is the first of two articles highlighting some key things that you should consider when making your decision. Let’s dive in.
Getting ready for Salesforce World Tour Sydney
A day of innovation and inspiration in SydneyAttend the Salesforce World Tour 2018 for a day of innovation, inspiration, learning, and fun. Meet and hear from Salesforce’s community of Trailblazers, pioneers, and innovators, and discover how they’re blazing trails across their organisations.Venue: International Convention Centre (ICC), Sydney, Australia.Date and Time: Tuesday, March 6th, 8:00 a.m – 6:00 […]
Noble CX partners with Conga
It is with great pleasure we announce that Noble CX has partnered with Conga, to collaboratively offer their suite of solutions to our new and existing Salesforce customers.Conga’s most popular solution, Conga Composer, allows you to create sophisticated documents, presentations and reports from Salesforce with data directly from your standard or custom objects. The Conga […]
Take Salesforce to the next level with Conga
We work with companies from all industries that need some help optimising their Salesforce solutions. At Noble CX we help them tailor Salesforce to their systems, business processes and overall priorities.At Noble CX we do just the same. Just look at Conga, a good friend we rely on to take our Salesforce instance to the […]
How you can get $25,200 AUD worth of CRM licences for free
Yes, you read that right… $25,200 AUD per year worth of CRM licenses for free! I thought I must put a dollar value on this program as we may all miss the point that what a valuable offer this is. If you are a nonprofit organisation and looking for a CRM to start managing your donors […]
Free Google Advertising for Nonprofits
I don’t think there is a nonprofit that hasn’t had to worry about budgeting for advertising. In this post you’ll find everything you need to know about the Google Grant Program for nonprofit organisations.The Google Ad Grants Program gives nonprofits the chance to advertise on Google AdWords at no cost to the nonprofit. This program […]
The New, The Awesome, The Great NPSP Reporting Workbook is Out!
On Monday this week we published a blog post and highlighted the importance of reports and to be very specific annual reports for nonprofits. As promised this post focuses on the new reports that are available in NPSP, actually 67 of them – right out of the box at no additional cost. Nonprofit Salesforce Admins […]
The Importance of Annual Reports for Nonprofits
Even though nonprofit organisations aren’t required by law to publish annual reports, most nonprofit leaders recognise the value annual reports can provide. A well-written annual report will help you demonstrate your accomplishments to current and future donors, cultivate new partnerships, and recognise important people. Annual reports can be used to highlight a nonprofit’s mission and […]
The Power of Salesforce Nonprofit Success Pack (NPSP) Data Import Tool
NPSP Data Import OverviewIf you have thousands of data rows in existing spreadsheets or other databases, importing your data into the right Salesforce takes a lot of work. The good news is with the Nonprofit Success Pack (NPSP) tools described in this guide, you don’t have to tackle this complex, time-consuming project without some help.The NPSP provides […]
Top 5 New Features in Salesforce Marketing Cloud January 2017 Release
It’s almost time for the next Salesforce Marketing Cloud Release. The upcoming release will go live on 27 January 2017. You can sign up here for the webinar which will be held on 9/2/2017, 06:00:00 AEDT. Here are the top 5 new features that we love: Email Studio 1- Impression Region Tracking Name Now Visible […]
Tips for Successful Abandoned Cart Email Campaigns
Shopping cart abandonment is a natural part of the eCommerce buying cycle and abandoned cart emails are a conversion optimisation marketing strategy that online stores use to remind their browsing customers who exit their website with outstanding items in their shopping cart. Abandoned cart emails offer a gentle reminder of shoppers’ initial intent and ensure that […]
Salesforce Winter ’17 sandbox preview
The Salesforce Winter ’17 release is quickly approaching, and soon you’ll be able to take advantage of great new features! As an Enterprise or Unlimited Edition customer, you can test new features and customisation in your sandbox before your production organisation is upgraded go to the website. The Sandbox Preview window for Winter ‘17 is […]
Updates to Salesforce Web-to-Case (W2C) and Web-to-Lead (W2L)
Salesforce has made some changes to the Web-to-Case (W2C) and Web-to-Lead (W2L) forms. To improve the performance of the functionality of these forms, the endpoint that receives the W2C/W2L form submission data from company websites to create leads/cases in Salesforce will be replaced with a new endpoint with the Summer ’17 release. Websites using the […]
Marketing Automation for Anyone & Everyone
Yes, you read it correctly, automation for anyone and everyone!Since last month we have been busy playing with our new discovery… Autopilot! The platform delivers something as rich as Marketo, but with the ease of use that Mailchimp delivers.Next to price, our favourite part of Autopilot is the journey builder. Creating journeys are extremely simple. You can map out […]
Salesforce Summer ’16 Maintenance Announcement
It is again that time of the year, when you need to sit for your Salesforce maintenance exams. The maintenance exams are now available for Salesforce Certified Administrator – Summer ’16 Release Exam, Salesforce Certified Force.com Developer – Summer ’16 Release Exam, Salesforce Certified Platform App Builder – Summer ’16 Release Exam. For details about […]
The Importance of Segmentation in Digital Marketing
There is a massive competition for attention in your subscribers’ inbox. Every time that you press the send button you have a chance to make your emails effectively deliver more value.Most companies focus on different aspects such as responsive emails of their email campaigns to create beautiful and effective emailsI get questions all the time from marketers looking […]
How to use Salesforce Web-to-Lead form with NFP Success Pack (NPSP)
This post explains how to use the Salesforce.com Web-to-Lead form when you are using NFP Success Pack.Surely you have seen the recommendations from Salesforce Foundation that you should not activate Person Accounts if you are using NFP Success Pack (NPSP) for your Accounts and Contacts.By default all Contacts stored in Salesforce.com need to be associated […]
How to load dates to Salesforce!
I have been working on different Salesforce data migration projects and I have noticed although I have checked the European Date Format box in Data Loader, Lexi Loader or Jitterbit the dates come through as one day behind when I upload them to Salesforce.I have a suspicious this might be due to my location being […]